Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
C H A P T E R
12-1
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
12
ICM 4.6.2 or ICM 5.0(0) to ICM/IP
Contact Center Enterprise Edition,
Release 6.0(0) SQL Server Installation
and Upgrade
Contact Center Enterprise Edition,
Release 6.0(0) SQL Server Installation
and Upgrade
Overview
This topic covers both installing SQL Server 2000 (for technology refresh
upgrades) and upgrading SQL Server 7.0 to SQL Server 2000 (for common
ground upgrades) in the Cisco ICM environment.
upgrades) and upgrading SQL Server 7.0 to SQL Server 2000 (for common
ground upgrades) in the Cisco ICM environment.
Installing MS SQL Server 2000
Installing MS SQL Server 2000 on the new system acts as your upgrade when
performing technology refresh upgrade migrations. SQL Server 2000 can be
installed on either Windows NT or Windows 2000 Server.
performing technology refresh upgrade migrations. SQL Server 2000 can be
installed on either Windows NT or Windows 2000 Server.
ICM 5.0 (0) and ICM/IP Contact Center Enterprise Edition, Release 6.0(0)
support SQL Server 2000 and require Windows 2000 Server as their running
environment to support all ICM 5.0(0) and ICM/IP Contact Center Enterprise
Edition, Release 6.0(0) features.
support SQL Server 2000 and require Windows 2000 Server as their running
environment to support all ICM 5.0(0) and ICM/IP Contact Center Enterprise
Edition, Release 6.0(0) features.
SQL Server 2000 Standard Edition is supported by ICM 5.0(0) and ICM/IP
Contact Center Enterprise Edition, Release 6.0(0).
Contact Center Enterprise Edition, Release 6.0(0).