Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
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Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
A P P E N D I X
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System Integrity Tests
The purpose of the sample test cases in this appendix is to validate basic ICM
functionality and fault tolerance prior to, during and after each step of the upgrade
migration project.
functionality and fault tolerance prior to, during and after each step of the upgrade
migration project.
Table A-1
System Integrity Test 1 – Zero ICM Process Errors
Test Number:
1
Test Title:
Validation of ICM Processes
Test Purpose:
Verify that the ICM Processes have no errors
Test Setup:
All ICM Services are started
Procedure:
1. Visually check key ICM process windows
Expected Results:
1.
Call Routers
•
Router: UP and synchronized with peer (unless running in
simplex)
simplex)
•
Ccagent: connected to all configured peripheral gateways
•
Rtsvr: feed activated to AW
•
NIC Online (if one configured)
Pass: __ Fail: __