Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
C H A P T E R
3-1
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
3
ICM 4.6.2 to ICM 5.0 Upgrade
Introduction
Introduction
This section describes the proper procedures for upgrading Cisco Intelligent
Contact Management (ICM) 4.6.2 systems to ICM 5.0.
Contact Management (ICM) 4.6.2 systems to ICM 5.0.
The upgrade process may be accomplished using one of two possible methods:
•
the
The Common Ground Upgrade Migration method involves upgrading on
your existing hardware.
your existing hardware.
•
the
method
The Technology Refresh Upgrade Migration method involves moving
specified data from your existing ICM production system to new ICM
software BOM compliant hardware.
specified data from your existing ICM production system to new ICM
software BOM compliant hardware.
This method is based on the following:
–
the new hardware is Cisco ICM Bill of Material (BOM) compliant
http://www.cisco.com/univercd/cc/td/doc/product/icm/ccbubom/ccbubom.pdf
–
the new hardware has MS Windows 2000 SP3 and either MS SQL 7.0
SP3/4 or MS SQL 2000 SP2 installed; and is an Active Directory
environment.
SP3/4 or MS SQL 2000 SP2 installed; and is an Active Directory
environment.
Components interfacing with Cisco Intelligent Call Manager software not
covered in this document:
covered in this document:
•
IPCC including Call Manager and IPIVR
•
CTI desktop/client