Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
Chapter 4 ICM 4.6.2 to ICM 5.0 Upgrade Planning
Hardware recommendations
4-2
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Note
Refer to the Cisco ICM Windows 2000 Planning for Release 5.0 and the Cisco
ICM Release 5.0 Staging on Windows 2000 guides.
ICM Release 5.0 Staging on Windows 2000 guides.
Note
If you are upgrading an IPCC system, refer to the IPCC section of the 5.0 ICM
Software Release Notes or the 5.0 Cisco ICM Software: IP Contact Center
Administration Guide.
Software Release Notes or the 5.0 Cisco ICM Software: IP Contact Center
Administration Guide.
Hardware recommendations
The ICM system hardware (i.e., hard drive(s), memory, etc.) must meet certain
requirements to run ICM software release 5.0.
requirements to run ICM software release 5.0.
Hardware specifications play a critical part in the successful operation of an ICM
system. All servers should be audited prior to the upgrade to determine if a
hardware upgrade is required.
system. All servers should be audited prior to the upgrade to determine if a
hardware upgrade is required.
First, review the ICM 5.0 hardware and software specifications. The minimum
hardware requirements to upgrade to ICM software version 5.0 is found on the
Cisco ICM Bill of Material (BOM) found at:
hardware requirements to upgrade to ICM software version 5.0 is found on the
Cisco ICM Bill of Material (BOM) found at:
http://www.cisco.com/univercd/cc/td/doc/product/icm/ccbubom/ccbubom.pdf
Software requirements
Cisco ICM Software release 5.0 requires the following minimal levels of 3rd party
software for each ICM component:
software for each ICM component:
CallRouter
•
Win2K Server SP3
•
PCAnywhere 10.5