Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

Test configuration updates are now disabled.

To backup the ICR/ICM directory:

Open a command prompt at the root (C:\) directory.

Create a directory called icrbackoutxxx, where xxx stands for the current version 
of the ICR/ICM software on the machine. To do this, at the command prompt type:
md \icrbackoutxxx and press Return.

For example, if the machine is currently running ICR version 4.1.5, name the 
directory icrbackout415. If the machine is currently running ICM version 4.5.1, 
name the directory icmbackout451.

Change to the icrbackoutxxx directory by typing: cd \icrbackoutxxx and pressing 
Return.

Copy the C:\icr directory into the c:\icrbackoutxxx directory.

At the command line, type: xcopy c:\icr c:\icrbackoutXXX /e /k

When the command line asks if c:\icrbackoutxxx\icr specifies a filename or 
directory name in the directory structure, type D to indicate a directory. The files 
now copy over. Otherwise, use the standard Windows copy and paste method to 
copy the files. Performing this step before the upgrade preserves the files needed 
to run the ICR/ICM platform at the older version if it is necessary to revert back.

Saving the registry is done automatically when Upgrade All is run. However, to 
perform this manually, do the following:

Open a command prompt and type regedit or use Start > Run> regedit.

Select HKEY_LOCAL_MACHINE\SOFTWARE\GEOTEL.

Click Registry > Export registry file

Browse the directory to determine where you want to export the registry file to.