Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

Chapter 5 ICM 4.6.2 to ICM 5.0 Common Ground Upgrade Migration

Common Ground Upgrade Migration Activities

5-20

Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)

Select the Processes tab then right click on rttest.exe and select End Task.
Look for multiple instances of this process running in task manager.

Once finished, reboot each machine as requested by setup. Remember, delay
rebooting the Logger until the Router is fully upgraded.

Note

If the Restart Windows dialog appears with the message:
Some files could not be updated because they are currently in use by other
programs on the system. Files in use will be updated the next time you restart the
system.
Select Yes, I want to restart my computer now, then OK.

Step 5

Apply the necessary Hot Fixes as directed by the Hot Fix Readme file.

Step 6

If Web View is installed, ensure the web process has started.

Step 7

Ensure that the side A machines have returned no errors following the upgrade
and the subsequent reboot.

Check the log for errors. The icmsetup.log file is located in the C:\temp
directory. Change to the C:\temp directory and perform the following
command line checks.

–

Search for errors using: findstr /i error icmsetup.log.

Note

No response indicates no errors were found.

–

Search for failures using: findstr /i fail icmsetup.log.

Note

No response indicates no failures were found.

–

If you wish, review the log in Notepad using: notepad icmsetup.log.

Start ICM side B

Step 1

Using local service control, start the ICM side B services in the following order:

Router