Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
C H A P T E R
8-1
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
8
ICM 4.6.2 or ICM 5.0(0) to ICM/IP
Contact Center Enterprise Edition,
Release 6.0(0) Upgrade Introduction
Contact Center Enterprise Edition,
Release 6.0(0) Upgrade Introduction
This section describes the proper procedures for upgrading Cisco Intelligent
Contact Management (ICM) 4.6.2 or ICM 5.0(0) systems to ICM/IP Contact
Center Enterprise Edition, Release 6.0(0).
Contact Management (ICM) 4.6.2 or ICM 5.0(0) systems to ICM/IP Contact
Center Enterprise Edition, Release 6.0(0).
The upgrade process may be accomplished using one of two possible methods:
•
the
method
The Common Ground Upgrade Migration method involves upgrading on your
existing Bill Of Materials (BOM) complient hardware.
existing Bill Of Materials (BOM) complient hardware.
•
the
method
The Technology Refresh Upgrade Migration method involves moving
specified data from your existing ICM production system to new Bill Of
Materials (BOM) complient hardware.
specified data from your existing ICM production system to new Bill Of
Materials (BOM) complient hardware.
This method is based on the following:
–
the new hardware is Cisco ICM Bill of Materials (BOM) compliant
Note
See http://www.cisco.com/univercd/cc/td/doc/product/icm/index.htm
for additional ICM/IP Contact Center Enterprise Edition, Release
6.0(0) BOM information.
for additional ICM/IP Contact Center Enterprise Edition, Release
6.0(0) BOM information.