Cisco Cisco IPCC Web Option Installation Guide
Chapter 10 ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) Common Ground
Common Ground ICM Upgrade Migration Events
10-8
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Step 4
Stop the Support Tools nodes and perform the following upgrade:
Note
This process does not interrupt any calls or interfere with any other ICM
system functionality.
system functionality.
•
Support Tools 1.0 to Support Tools 1.1
Step 5
Start the Support Tool nodes.
ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise
Edition, Release 6.0(0) Common Ground Upgrade Migration Tasks
Edition, Release 6.0(0) Common Ground Upgrade Migration Tasks
The following is an overview of the tasks involved when upgrading ICM 4.6.2 or
ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0).
ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0).
Note
For the purposes of this guide, it is assumed that side A is the side to be upgraded
first.
first.
Step 1
Perform pre-upgrade activities.
Step 2
Stop the Central Controller side A and the Key AW(s) to be upgraded.
Note
Stopping the side A Central Controller (assumed side to be upgraded)
puts side B (from a Central Controller prospective) into a simplex
condition.
puts side B (from a Central Controller prospective) into a simplex
condition.
Note
The management of domain controllers is critical during the ICM upgrade
process. If the domain controller is installed on a node with an ICM
component, ensure you upgrade this domain controller’s ICM
components either prior to, or upon the completion of, the upgrading of
all the other ICM nodes.
process. If the domain controller is installed on a node with an ICM
component, ensure you upgrade this domain controller’s ICM
components either prior to, or upon the completion of, the upgrading of
all the other ICM nodes.