Cisco Cisco IPCC Web Option Installation Guide

Chapter 10 ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) Common Ground

Common Ground Upgrade Migration Tasks

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Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)

Common Ground Upgrade Migration Task - Detailed Steps

Verify the status of each ICM instance

Step 1

At the command prompt, run rttest on each CallRouter by entering:

rttest /<cust instance name>/node CallRouter<x>/<system hostname>

Note

For additional information, see the rttest utility Tech Note at:
http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1001/
products_tech_note09186a00800ac69b.shtml.

Step 2

Confirm that the entire ICM network infrastructure is intact and that all PGs can
see and be seen by both sides of their respective CallRouter.

Step 3

If any ICM system problems are observed, address them prior to preceding with
the upgrade.

Synchronize the Logger Databases

Prior to starting Logger B, synchronize the side B Logger database with the side
A Logger database using ICMDBA.

Step 1

Select Start > Run.

Step 2

In the Run dialog, type icmdba, click OK.

Step 3

Select the ICM instance in the icmdba GUI.

Step 4

Drill down to and select the Logger database.

Step 5

On the tool bar select Data > Synchronize.

Step 6

Select the Source.

Select the previously upgraded and running Server and Database.

Step 7

Select the Target.

Select the Server and Database to be started.