Cisco Cisco IPCC Web Option Installation Guide
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Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
About This Guide
Purpose
This manual provides the information and procedures required to perform the
upgrade migration of Cisco Intelligent Contact Routing (ICR) and Cisco
Intelligent Contact Management (ICM) systems. It is divided into three sections:
upgrade migration of Cisco Intelligent Contact Routing (ICR) and Cisco
Intelligent Contact Management (ICM) systems. It is divided into three sections:
•
Section 1 discusses upgrade information common to all upgrade migrations.
•
Section 2 discusses and provides the procedures required to upgrade a Cisco
Intelligent Contact Management (ICM) 4.6.2 software system to a Cisco
Intelligent Contact Management (ICM) 5.0(0) software system.
Intelligent Contact Management (ICM) 4.6.2 software system to a Cisco
Intelligent Contact Management (ICM) 5.0(0) software system.
•
Section 3 discusses and provides the procedures required to upgrade either a
Cisco Intelligent Contact Management (ICM) 4.6.2 software system or a
Cisco Intelligent Contact Management (ICM) 5.0(0) software system to a
Cisco ICM/IP Contact Center Enterprise Edition, Release 6.0(0).
Cisco Intelligent Contact Management (ICM) 4.6.2 software system or a
Cisco Intelligent Contact Management (ICM) 5.0(0) software system to a
Cisco ICM/IP Contact Center Enterprise Edition, Release 6.0(0).
Audience
This document is intended for both Customer and Cisco representatives
performing a system upgrade. This document assumes you are:
performing a system upgrade. This document assumes you are:
•
Familiar with the terms and concepts of the Cisco ICM software
•
Trained in Cisco ICM software system administration and troubleshooting
Customer Order Number: