Cisco Cisco IPCC Web Option Installation Guide

You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving 
both cost and time. The site provides around-the-clock access to online tools, 
knowledge bases, and software. To access the Cisco TAC website, go to this URL:

All customers, partners, and resellers who have a valid Cisco service contract have 
complete access to the technical support resources on the Cisco TAC website. 
Some services on the Cisco TAC website require a Cisco.com login ID and 
password. If you have a valid service contract but do not have a login ID or 
password, go to this URL to register:

If you are a Cisco.com registered user, and you cannot resolve your technical 
issues by using the Cisco TAC website, you can open a case online at this URL:

If you have Internet access, we recommend that you open P3 and P4 cases through 
the Cisco TAC website so that you can describe the situation in your own words 
and attach any necessary files.

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 
issues. These classifications are assigned when severe network degradation 
significantly impacts business operations. When you contact the TAC Escalation 
Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, 
go to this URL:

Before calling, please check with your network operations

 

center to determine the 

level of Cisco support services to which your company is entitled: for example, 
SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When 
you call the center, please have available your service agreement number and your 
product serial number.