Cisco Cisco IPCC Web Option Installation Guide
5-5
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Chapter 5 ICM 4.6.2 to ICM 5.0 Common Ground Upgrade Migration
Common Ground ICM Upgrade Migration Events
Upgrade the remaining Admin Workstation(s)
Once the ICM system has been successfully tested, the remaining Admin
Workstations may be upgraded and started.
Workstations may be upgraded and started.
Upgrade the Peripheral Gateways
Peripheral Gateways may run at a release lower than a Central Controller release.
Therefore, the Peripheral Gateways do not necessarily have to be upgraded during
the same maintenance window as the Central Controllers. However, it is strongly
recommended that they be upgraded within the same week as the Central
Controllers.
Therefore, the Peripheral Gateways do not necessarily have to be upgraded during
the same maintenance window as the Central Controllers. However, it is strongly
recommended that they be upgraded within the same week as the Central
Controllers.
Note
When upgrading from ICM 4.6.2 to ICM 5.0, any ICM 4.6.2 Call Manager PGs
must be at Hotfix 100 before migrating the CallRouter and/or the Logger to ICM
5.0. If the Call Manager PGs are not at Hotfix 100 and passwords are used, users
will not be able to login as their passwords will be different. If no passwords are
used there is no issue.
must be at Hotfix 100 before migrating the CallRouter and/or the Logger to ICM
5.0. If the Call Manager PGs are not at Hotfix 100 and passwords are used, users
will not be able to login as their passwords will be different. If no passwords are
used there is no issue.
Upgrade MS SQL Server
Note
It is recommended all operating system and ICM upgrade steps are completed, the
historical data migration is complete, and the system is stable prior to performing
a SQL upgrade. Verify completion by looking at the recovery log on the Logger
and the replication log on the HDS.
historical data migration is complete, and the system is stable prior to performing
a SQL upgrade. Verify completion by looking at the recovery log on the Logger
and the replication log on the HDS.
When using the common ground upgrade migration method, you must have
already upgraded to the baseline of SQL Server 7 SP3. From this SQL release you
then have three options:
already upgraded to the baseline of SQL Server 7 SP3. From this SQL release you
then have three options:
1.
Stay at SQL Server 7 SP3.
2.
Upgrade SQL Server 7 SP3 to SQL Server 7 SP4.
3.
Upgrade SQL 7 SP3/4 to SQL 2000 SP2