Cisco Cisco IPCC Web Option Installation Guide
5-9
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Chapter 5 ICM 4.6.2 to ICM 5.0 Common Ground Upgrade Migration
Common Ground Upgrade Migration Activities
4.
Notify the stakeholders of the upgrade schedule.
5.
Disable any automatic nightly backups.
6.
Make the Go/No Go decision.
Note
The Go/No Go decision is dependent upon the state of the system and the
environment.
environment.
7.
.
8.
.
9.
on all servers.
10.
on all servers.
11.
(optional).
Note
If required, arrange with the appropriate resources to backup and restore custom
reports. In addition, schedule the appropriate resources to assess custom CTI
functionality after an upgrade.
reports. In addition, schedule the appropriate resources to assess custom CTI
functionality after an upgrade.
Determine the Occupied Space in the Logger/HDS Database
How to determine how much space is currently occupied in the Logger/HDS database
Step 1
Select Start > Run.
Step 2
In the Run dialog type cmd and click OK (or press Enter).
Step 3
At the command prompt type icrdba (or icmdba for ICM 4.5 or later).
Step 4
Drill down to the Logger/HDS database.
Step 5
Right-click cust_sideX and select Properties.
Step 6
Ensure the Logger has at least 1 GB of RAM (2 GB preferred).
Step 7
Ensure the DB log is sized to a minimum of 400 MB (500 MB max.)
Step 8
Ensure the tempdb is sized to 100 MB.
Step 9
Increase SQL locks to 200,000. The SQL server service must be recycled in order
for this change to take place.
for this change to take place.