Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide
Chapter 5 ICM 4.6.2 to ICM 5.0 Common Ground Upgrade Migration
Common Ground Upgrade Migration Activities
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Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Step 5
Enter a filename that will be remembered.
Step 6
Click Save.
Backup Custom Templates and Reports
Backing up custom templates and reports is optional, but recommended when
performing a Common Ground upgrade migration.
performing a Common Ground upgrade migration.
Backup custom templates by coping: icr\instancename\aw\custom.
Backup saved reports by coping: icr\instancename\dis\web\userdata.
Note
When upgrading from Web View I (4.1) to Web View II (4.5 or 4.6), the custom
templates created using Active Server Pages for Web View I are not supported in
Web View II.
templates created using Active Server Pages for Web View I are not supported in
Web View II.
Stop ICM side A
Step 1
Stop the side A Router, Logger, and AW/HDS (in that specific order) using the
local service control. Set all ICM services to Manual.
local service control. Set all ICM services to Manual.
Note
Stop all services individually. Do not use the Stop All option.
Step 2
On an AW on the still running side of the old production system, use Script Editor
to monitor call routing. Confirm that calls are not being default routed. If they are
not, the upgrade of side A can begin.
to monitor call routing. Confirm that calls are not being default routed. If they are
not, the upgrade of side A can begin.
Upgrade the side A Key Admin Workstation(s)
Step 1
Ensure the Distributor services are stopped, then set them to Manual.