Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide
Chapter 5 ICM 4.6.2 to ICM 5.0 Common Ground Upgrade Migration
Common Ground Upgrade Migration Activities
5-26
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Note
No response indicates no errors were found.
–
Search for failures using: findstr /i fail icmsetup.log.
Note
No response indicates no failures were found.
–
If you wish, review the log in Notepad using: notepad icmsetup.log.
Upgrade MS SQL (optional)
Refer to
for details MS SQL upgrade information and detailed steps.
Set all ICM Services to Automatic start.
Step 1
Double-click the local ICM Service Control icon on each ICM component.
Step 2
Select each ICM Service and set it to Automatic start.
Notify stakeholders
Notify the stakeholders that the upgrade migration is complete (see