Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide

Prior to upgrading, the following baseline is necessary when upgrading from an 
ICM 4.6.2 or an ICM 5.0(0) system to an ICM/IP Contact Center Enterprise 
Edition, Release 6.0(0) system:

Cisco ICM 4.6.2 or ICM 5.0(0)

If you are upgrading an IPCC system, for additional upgrade 
information refer to the Release Planning and Installation/Upgrade 
Details section of the Cisco ICM/IP Contact Center Enterprise 
Edition, Release 6.0(0) Release Notes, the Cisco ICM/IP Contact 
Center Enterprise Edition, Release 6.0(0) Administration Guide, 
and/or the IPCC Software Compatibility Guide (see 
http://www.cisco.com/application/pdf/en/us/partner/products
/ps1844/c1609/ccmigration_09186a00801c71)

Microsoft SQL 7.0 SP3 (for ICM 4.6.2 only) or SP4 (for ICM 5.0(0)only)

or

Microsoft SQL 2000 SP3a (for ICM 5.0(0) only)

Microsoft Windows 2000 SP3

Refer to the Cisco ICM/IP Contact Center Enterprise Edition 
Windows 2000 Planning for Release 6.0 and the Cisco ICM/IP 
Contact Center Enterprise Edition, Release 6.0 Staging on Windows 
2000 guides for Windows 2000 planningand staging information.

The ICM system hardware (i.e., hard drive(s), memory, etc.) must meet certain 
requirements to run ICM software release 6.0(0).

Hardware specifications play a critical part in the successful operation of an ICM 
system. Audit all hardware prior to the upgrade to determine if a hardware 
upgrade is required.