Cisco Cisco Administrative Workstation Installation Guide
Chapter 11 ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) Technology Refresh
ICM Technology Refresh Upgrade Tasks
11-12
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
CallRouter Technology Refresh upgrade
How to Technology Refresh upgrade the CallRouter
Step 1
Install Windows 2000 SP4.
Step 2
Join the domain.
Step 3
Export the ICM 4.6.2 or ICM 5.0(0) registry key tree from the production
CallRouter.
CallRouter.
Step 4
Import the ICM 4.6.2 or ICM 5.0(0) registry key tree onto the new CallRouter.
Step 5
Run ICM setup.exe on the new CallRouter.
Step 6
Edit the Instance and the CallRouter component, making any necessary changes
based on the new environment.
based on the new environment.
Step 7
Exit, then rerun setup.exe.
Note
While you can use the DNS style domain name (i.e., name.com, name.net) for
Active Directory, ICM only supports a NetBIOS name (i.e., name).
Active Directory, ICM only supports a NetBIOS name (i.e., name).
Step 8
Run Upgrade All.
CallRouter upgrade is complete.
AW Technology Refresh upgrade
How to Technology Refresh upgrade the AW
Note
If installing WebView on the AW, you must install IIS with Active Server Pages
and Third Party Tools prior to running ICM setup.exe for the first time. If IIS
with Active Server Pages and Third Party Tools are not installed first, the AW will
have to be completely rebuilt.
and Third Party Tools prior to running ICM setup.exe for the first time. If IIS
with Active Server Pages and Third Party Tools are not installed first, the AW will
have to be completely rebuilt.
Step 1
Install Windows 2000 SP4.