Cisco Cisco Administrative Workstation Installation Guide
11-17
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Chapter 11 ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) Technology Refresh
ICM Technology Refresh Upgrade Tasks
Note
While you can use the DNS style domain name (i.e., name.com,
name.net) for Active Directory, ICM only supports a NetBIOS name (i.e.,
name).
name.net) for Active Directory, ICM only supports a NetBIOS name (i.e.,
name).
Step 15
Exit, then re-run setup.exe.
Step 16
Run Upgrade All.
Step 17
Reboot.
HDS upgrade is complete.
All other component Technology Refresh upgrades (PG included)
How to Technology Refresh upgrade all other components (PG included)
Step 1
Install Windows 2000 SP4.
Step 2
Join the domain.
Step 3
Export the ICM 4.6.2 or ICM 5.0(0) registry key tree from the production
component.
component.
Step 4
Import the ICM 4.6.2 or ICM 5.0(0) registry key tree onto the new component.
Step 5
Run ICM setup.exe on the new component.
Step 6
Edit the Instance and <component>, making any necessary changes based on the
new environment.
new environment.
Note
While you can use the DNS style domain name (i.e., name.com,
name.net) for Active Directory, ICM only supports a NetBIOS name (i.e.,
name).
name.net) for Active Directory, ICM only supports a NetBIOS name (i.e.,
name).
Step 7
Exit, then re-run setup.exe.
Step 8
Run Upgrade All.
Step 9
Reboot.