Cisco Cisco Administrative Workstation Installation Guide
C H A P T E R
5-1
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
5
ICM 4.6.2 to ICM 5.0 Common Ground
Upgrade Migration
Upgrade Migration
Common Ground ICM Upgrade Migration Events
Overview
The upgrade migration of a 4.2.6 ICM system to a 5.0 ICM system involves
numerous steps. From your initial software load, you must upgrade the operating
system, the ICM software (and options), the database software, and any required
third party software.
numerous steps. From your initial software load, you must upgrade the operating
system, the ICM software (and options), the database software, and any required
third party software.
Once your 4.x ICR/ICM system version is updated to the required ICM 4.6.2
baseline, you then complete the ICM and the appropriate SQL upgrades to reach
the upgrade end point of an upgraded 5.0 ICM system.
baseline, you then complete the ICM and the appropriate SQL upgrades to reach
the upgrade end point of an upgraded 5.0 ICM system.
section provides a listing
of the events occurring during a common ground ICM system upgrade migration,
followed by a brief discussion of each. The actual steps to follow during the
upgrade migration are found in
followed by a brief discussion of each. The actual steps to follow during the
upgrade migration are found in