Cisco Cisco Administrative Workstation Installation Guide
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Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Chapter 6 ICM 4.6.2 to ICM 5.0 Technology Refresh Upgrade Migration
ICM Technology Refresh Upgrade Activities
All other component Technology Refresh upgrades (PG included)
How to Technology Refresh upgrade all other components (PG included)
Note
When upgrading from ICM 4.6.2 to ICM 5.0, any ICM 4.6.2 Call Manager PGs
must be at Hotfix 100 before migrating the CallRouter and/or the Logger to ICM
5.0. If the Call Manager PGs are not at Hotfix 100 and passwords are used, users
will not be able to login as their passwords will be different. If no passwords are
used there is no issue.
must be at Hotfix 100 before migrating the CallRouter and/or the Logger to ICM
5.0. If the Call Manager PGs are not at Hotfix 100 and passwords are used, users
will not be able to login as their passwords will be different. If no passwords are
used there is no issue.
Step 1
Install Windows 2000 SP3.
Step 2
Join the domain.
Step 3
Export the icr 4.6.2 registry key tree from the production component.
Step 4
Import the icr 4.6.2 registry key tree onto the new component.
Step 5
Run ICM setup.exe on the new component.
Step 6
Edit the component, making any necessary changes based on the new
environment.
environment.
Note
While you can use the DNS style domain name (i.e., name.com,
name.net) for Active Directory, ICM only supports a NetBIOS name (i.e.,
name).
name.net) for Active Directory, ICM only supports a NetBIOS name (i.e.,
name).
Step 7
Exit, then re-run setup.exe.
Step 8
Run Upgrade All.
Other component upgrade migration is complete.