Cisco Cisco E-Mail Manager Unity Integration Option Installation Guide

How to Configure CTI Ports......................................................................................................................40
How to Configure Users for the Agent/IVR Controller and Unified IP IVR................................................40
How to Configure Unified CM for Unified CVP.........................................................................................41

About Unified IP IVR.................................................................................................................................43
About Unified IP IVR Installation Prerequisites........................................................................................44
How to Install Unified IP IVR for Unified SCCE........................................................................................44
Unified IP IVR Configuration Tasks...........................................................................................................44
Accessing the Cisco Unified CCX Administration Utility...........................................................................45
How to Configure the Unified CM Telephony Provider on Unified CCX Administration............................46
How to Configure a Unified CM Telephony Call Control Group................................................................46
How to Configure the ICM Subsystem.....................................................................................................48
How to Configure and Upload VRU Scripts..............................................................................................49
About Translation Routing and Post Routing............................................................................................50
How to Configure Unified IP IVR for Translation Routing..........................................................................51
How to Configure Unified IP IVR for Unified SCCE Post Routing............................................................53
How to Start the Cisco Unified CCX Engine.............................................................................................54
How to Resynchronize the Unified CM Telephony Data...........................................................................54
How to Resynchronize the Cisco JTAPI Client.........................................................................................55
Configuring Unified SCCE for Unified IP IVR...........................................................................................55

About Unified CVP....................................................................................................................................57
How to Install and Configure Unified CVP................................................................................................57
Configuring Unified CVP Trunk Group ID Numbers..................................................................................58
How to Configure the Unified SCCE Network IVR for Unified CVP..........................................................59

Third-Party Software: Prerequisite Installations........................................................................................61
Third-Party Software: Packaged Software................................................................................................62

Installation Guidelines..............................................................................................................................63
Installing and Configuring the Controllers and Administration & WebView Reporting..............................64

About the IPCC Web Administration Tool Deployment Wizard.................................................................69
Initial Configuration: Machine Type Requirements....................................................................................69
How to Complete Deployment Wizard Pages...........................................................................................70

Wizard Page: Describe your IPCC Deployment...................................................................................70
Wizard Page: Describe the IPCC Machine in your Deployment .........................................................71
Wizard Page: IPCC Network Settings..................................................................................................72
Wizard Page: CallManager Connectivity Settings................................................................................73
Wizard Page: IVR Connectivity Settings..............................................................................................74
Wizard Page: Database Settings ........................................................................................................75

About Machine Roles...............................................................................................................................81
Post-Installation Configuration: How to Configure Machines....................................................................82
Post-Installation Configuration: Create Additional IVR Connections and Grant System Permissions......83

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)