Cisco Cisco E-Mail Manager Unity Integration Option Installation Guide

How to Install Cisco Unified Communications Manager for Unified SCCE

To install Unified CM, follow the step-by-step installation instructions included in the Installation
Guide for Cisco Unified Communications Manager.  There are no Unified SCCE-specific
installation prerequisites or instructions for Unified CM, but Unified SCCE does require Unified
CM.

Once installation is complete, confirm that the following are true before you configure Unified
CM for Unified SCCE:

•

A Unified CM instance has been created on the Unified CM server.

•

All Unified CM services and third-party services required by Unified CM are running.

•

The BAT Tool has been installed on the Unified CM.

Unified CM Configuration Tasks

After you install Unified CM, complete these tasks to configure Unified CM for use with Unified
SCCE. Perform tasks in the order listed. Note that steps 3 and 4 apply only to Unified IP IVR
and step 5 applies only to Unified CVP. Instructions for each are included later in this document.

Prior to this, you must have installed your Cisco IP phones on
your network. For instructions, refer to the documentation
packaged with your Cisco IP phone.

1. Configure the agent IP
phones.

When using Unified IP IVR, you can invoke Unified CM from
the Unified CCX Administration user interface and configure

2. Configure the CTI Route
Points.

Route Points directly. The Route Points for dialed numbers
must still be created in Unified CM Administration. Route
Points are needed for both Unified IP IVR and Unified CVP

For Unified IP IVR only. Call Control Ports can be configured
directly in the Unified CCX Administration interface; you do
not need to configure them in Unified CM.

3. Configure the Call Control
Ports.

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)