Cisco Cisco IPCC Web Option Installation Guide
Value
Item
Side A Host name / IP address
Port
Side B Host name / IP address
Port
CTI OS (Server 2)
(Located on Agent/IVR Controller)
Peripheral ID
Side A Host name / IP address
Port
Side B Host name / IP address
Port
Backup Data
Location path
How to Install and Configure Cisco Agent Desktop
To install CAD, follow the step-by-step installation instructions included in the Cisco Agent
Desktop Installation Guide.
Desktop Installation Guide.
Unified AM components must be installed in this order:
1. Services
2. Desktop Administrator
3. Supervisor Desktop and Agent Desktops
Unified AM Services and the Desktop Administrator are installed from the Unified AM CD.
The Unified AM Configuration application runs automatically after you install the services and
Desktop Administrator on the Unified CCX server. Following that, you can change your
configuration settings by launching the Desktop Administrator.
The Unified AM Configuration application runs automatically after you install the services and
Desktop Administrator on the Unified CCX server. Following that, you can change your
configuration settings by launching the Desktop Administrator.
Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)
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Chapter 13: Installing Agent and Supervisor Desktop Software for Unified SCCE
How to Install and Configure Cisco Agent Desktop (CAD)