Cisco Cisco IPCC Web Option Installation Guide

Click Create.

In the Add Name field, enter a name for the interval.

In the Upper Bounds fields, add up to nine successive increments to measure, in seconds.

Click Save.

How to Reset the Global Bucket Interval

To reset the Global Bucket Interval for your Unified SCCE system:

In the Cisco IPCC Web Administration Tool, select Contact Management > Call Types >
Global Options.

Select the bucket interval to serve as the default for call types.

Click Save .

How to Set Bucket Intervals for Specific Call Types

If desired, you can also configure Bucket Intervals for specific Call Types. These will override
the global level setting:

In the Unified CCE Web Administration Tool, select Contact Management > Call Types.

Select the Call Type whose Bucket Interval you want to set.

From the Bucket Intervals list, select the interval you want to use.

Click Save.

How to Configure Short Calls

A Short Call is a call that is either abandoned or answered very quickly. By defining what you
believe to be a short call, then you can filter out those calls that you believe did not stay in the
system long enough to be counted as a real call. Short Calls are configured for Call Types only,
and only at the global level, meaning you cannot create different short call definitions for specific
Call Types. The system default is 5 seconds.

Note: The concept of Short Calls applies to the Voice media class only.

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)