Cisco Cisco IPCC Web Option Installation Guide

Installation Issues

This section offers workarounds for issues that can occur during installation of the Unified
SCCE controllers and Administration & WebView Reporting machines.

Do the following:

Missing, inaccessible, or
incomplete installation media.

An error message occurs
about missing dlls during
installation.

•

Make sure the installation media is accessible during the
entire installation.

•

If copying the installation from the DVD to a hard disk,
be sure the copy completes successfully.

Do the following:

Occurs if SQL Server 2005 has
not been installed on a machine

Installer reports that SQL
Server is missing or there

1. Stop the installer.

on which the Central Controller
and/or Administration &

is an insufficient service
pack.

2. Install SQLServer 2005 using the setting specified in

the Staging Guide for Cisco Unified ICM/Contact
Center Enterprise & Hosted

WebView Reporting is being
installed.

3. Apply appropriate SQLServer service pack as

specified in the Hardware and System Software
Specification (Bill of Materials) for Cisco Unified
ICM/Contact Center Enterprise & Hosted, Release
7.5(1)

4. When complete, restart the installer.

For SQL Server 2000:

Occurs if TCP IP protocol is
ordered before Named Pipe in
SQLServer configuration.

Installer reports that
SQLServer protocols are
in wrong order

1. Stop installer.

2. Reorder protocols via Start > Programs > MS SQL

3. When complete, restart the installer.

For SQL Server 2005:

1. Stop installer.

2. Reorder protocols via Start > Programs > MS SQL

Server 2005 > Configuration Tools > SQL Native
Client Configuration > Client Protocols.

3. When complete, restart installer.

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)