Cisco Cisco IPCC Web Option Installation Guide

physical Central Controller has its own copy of the database. The name of the central database
is ipcc_side<A or B>.

Call data is maintained in the Central DB for a period of up to two weeks. Thus, it serves as the
real-time database for Unified SCCE. Data in excess of two weeks old is transferred to the
Historical DB.

The Central database stores:

•

Full configuration information for Unified SCCE

•

All routing scripts—current and, if you choose to save them, past versions

•

Event data

•

Call detail data

•

Five-minute summary data

•

Half-hour historical data

The Central database maintains 5-minute summary data for each:

•

Skill group

•

Routing client

•

Script

The Central database maintains half-hour historical data for each:

•

Skill group

•

Application Gateway

Although you can view the Central database data in reports, you cannot modify them directly
or indirectly.

Administration & WebView Reporting Local Database

Each Administration & WebView Reporting machine has a copy of the Central database
configuration data and scripts in its local database. This database is used to make changes to
configuration and script data; when you change the Unified SCCE configuration through the
Cisco IPCC Enterprise Web Administration Tool, or you create scripts with the Internet Script
Editor, the data is written first to the Central Database and then replicated out to the
Administration & WebView Reporting local database. As necessary, the Central Controller
forwards any changes in historical data to the Historical Data Server (HDS) machine.

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)