Cisco Cisco IPCC Web Option Installation Guide

Post-Installation Configuration: Create Additional IVR Connections and Grant System
Permissions

Perform the tasks listed below to create, as necessary, connections to additional Unified IP IVR
or CVP call servers in your system and to grant user permissions to the IPCC Enterprise Web
Administration Tool and WebView Reporting.

IVR Connectivity page;
Network IVR page

Once IPCC Enterprise software has been installed, connection
information to any additional Unified IP IVR or CVP call servers
in your deployment must be specified in the IPCC Enterprise Web

Create IVR Connections;
Configure the Network
IVR.

Administration Tool. Also, the Network IVR (which serves as a
virtual IVR connection to multiple physical IVR call servers) must
be configured.

Administrative
Permissions page

There are three levels of IPCC Enterprise privilege: System
Administrator; Administrator; and WebView User. All require that
the prospective user first have an Active Directory account on IPCC
Enterprise's AD domain.

Assign IPCC Enterprise
System privileges. Assign
WebView Reporting
access.

System Administrators and (Contact Center) Administrators both
have access to the IPCC Enterprise Web Administration Tool, with
System Administrators having access to a wider range of pages.
WebView users have access to WebView Reporting. Note: Agent
supervisors can also be given access to WebView (via the Agents
page) their access will be limited to reports on the agent teams they
supervise.

Post-Installation Configuration: Create Agents and Skill Groups

Perform the tasks listed below to create agent records and agent groupings for your IPCC
Enterprise System. Tasks do not need to be performed in the order shown below; however, this
order offers expediency as it reflects dependencies of certain record types on the pre-existence
of others.

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)