Cisco Cisco IPCC Web Option Installation Guide
Notes
Desktop Installation Prerequisite
•
If the agent is using a hard phone, connect the agent's
computer to the second port on the agent's phone to
forward the agent's voice traffic to the supervisor.
computer to the second port on the agent's phone to
forward the agent's voice traffic to the supervisor.
•
If the agent is using Media Termination, the supervisor
must have a hard phone connected to his/her computer
in order to use Silent Monitor for that agent.
must have a hard phone connected to his/her computer
in order to use Silent Monitor for that agent.
Note: For more information and instructions on
configuring the Silent Monitor feature, see the CTI OS
System Manager's Guide for Cisco Unified ICM/Contact
Center Enterprise & Hosted.
configuring the Silent Monitor feature, see the CTI OS
System Manager's Guide for Cisco Unified ICM/Contact
Center Enterprise & Hosted.
How to Install CTI OS Desktops
CTI OS incorporates the CTI OS Server, the CTI OS Toolkit, Agent Desktop, Supervisor Desktop
and Client Interface Library. Step-by-step installation instructions for CTI OS are included in
the CTI OS System Manager's Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
.
and Client Interface Library. Step-by-step installation instructions for CTI OS are included in
the CTI OS System Manager's Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
.
Note: The CTI OS Server is installed automatically and resides on your Agent/IVR Controller.
No manual installation or configuration of this components is necessary.
No manual installation or configuration of this components is necessary.
How to Install the CTI OS Supervisor Desktop
Warning: CTI OS uses certificates (self-signed or third-party) for authentication between
the CTI OS server and desktop clients. Before you install the supervisor desktop, you must
know which (self-signed or third party) certificate type your company uses. After you
install the supervisor desktop, you will need to copy key and request files from the client
to the CA machine, sign them, and then return signed files to the client. If you are not
already familiar with the CTI OS certificate signing procedures used at your company,
please consult your CTI OS administrator or the CTI OS System Managers Guide before
proceeding with desktop software installation.
the CTI OS server and desktop clients. Before you install the supervisor desktop, you must
know which (self-signed or third party) certificate type your company uses. After you
install the supervisor desktop, you will need to copy key and request files from the client
to the CA machine, sign them, and then return signed files to the client. If you are not
already familiar with the CTI OS certificate signing procedures used at your company,
please consult your CTI OS administrator or the CTI OS System Managers Guide before
proceeding with desktop software installation.
To install the CTI OS Supervisor Desktop, complete these steps:
Step 1
Open a browser on the client machine where you want to install the software and log into the
IPCC Enterprise Web Administration Tool.
IPCC Enterprise Web Administration Tool.
Note: Access IPCC Enterprise Web Administration at: https:<Administration & WebView
Reporting machine IP or DNS name>/IPCCAdmin. You will need to login using an account
that has Administrator or System Administrator privileges for Unified SCCE.
Reporting machine IP or DNS name>/IPCCAdmin. You will need to login using an account
that has Administrator or System Administrator privileges for Unified SCCE.
Step 2
Go to System Management Pages > Downloads.
Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)
89
Chapter 13: Installing Agent and Supervisor Desktop Software for Unified SCCE
How to Install CTI OS Desktops