Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide
The Supervisor and the Agent Desktops are installed from the Web server on which the Unified
AM services are installed.
AM services are installed.
Note: Unified AM agents and supervisors that they must login to their Unified AM desktop
application using their Login Name, not an Agent ID. Unified SCCE does not support desktop
login using an Agent ID.
application using their Login Name, not an Agent ID. Unified SCCE does not support desktop
login using an Agent ID.
See Also
Cisco Desktop Administrator User's Guide
Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)
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Chapter 13: Installing Agent and Supervisor Desktop Software for Unified SCCE
How to Install and Configure Cisco Agent Desktop (CAD)