Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide

Outbound Option Fault Recovery

Before Release 7.5(1), Unified SCCE supported a single, standalone, simplex Outbound
Controller. New in Release 7.5(1), you can opt to co-locate the Outbound Controller on the
Agent/IVR Controllers in your deployment.

This enables:

1. Duplexed Outbound Media Routing PGs for fault tolerance

2. An additional Dialer on the second Outbound Controller for more ports

3. Decreased box count

For information about how to upgrade to a duplexed Outbound Controller, see the section
"Moving From a Standalone Outbound Controller" in the Upgrade Guide for Cisco Unified
System Contact Center Enterprise & Hosted.

How to Install Outbound Option for Unified SCCE

Note: Unified SCCE automatically installs Outbound components to your deployment's side A
Central Controller. These components are then enabled if and when you add an Outbound
Controller to the deployment.

Outbound Option Installation Tasks

Complete these tasks to configure Outbound Option for use with Unified SCCE. Perform tasks
in the order listed. Instructions for each are included later in this section.

See the Cisco IPCC Enterprise Web
Administration Tool online Help for more
information about IVR connectivity.

1. Enable the Outbound Option selection on
the Agent/IVR Controller(s) in your
deployment by setting the appropriate machine
role using the Deployment/Machine wizard.
Optionally, you can install and deploy the
Outbound Controller on its own machine,
simplex, but this is not the recommended
deployment.

Note: See the "Wizard Page: Describe the
IPCC Machine in your Deployment" section
in Chapter 10 of this guide for more

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)