Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide

Finding the User Name of the Jaguar Server

To locate the user name complete these steps:

On the desktop, right-click My Computer and click Manage.

The Computer Management dialog box appears.

In the left panel of the Computer Management window, expand Services and Applications, and
then click Services.

A list of services appears in the right panel of the Computer Management dialog box.

Right click Jaguar and then click Properties.

The Jaguar Properties dialog box appears.

On the Log On tab in the This account field, locate the name of the Jaguar server; for example,
jagintlserver-211.

Finding the Security ID (SID) of the Jaguar Server User

To locate the SID, complete these steps:

Select Start > Run, enter 

, and click OK

The Registry Editor dialog box opens.

Open My Computer > HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows
NT > Current Version > Profile List.

You will see a list of subfolders under this registry key. Open each of the folders and look for
the Jaguar server user name in the Data column for the ProfileImagePath. The name of the folder
in which the Jaguar server user name appears is the SID. Make a note of the SID, especially the
last digits, which differentiate the SID from the names of the other folders; for example,
S-1-5-21-789336058-1343024091-1801674531-2783.

Changing the Date Format for the Jaguar Service

To change the date format, complete these steps:

While still in the Registry Editor, select HKEY_USERS > <SID of the user> > Control Panel
> International and double click the sShortDate field.

The Edit String dialog box appears.

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)