Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide
About the Outbound Option Database
The Outbound Option database resides on the machine that includes the Central Controller. The
Outbound Option database is sized at installation to 1.4 gigabytes which is more than sufficient
to store all Outbound Option data. It's database name is ipcc_baA.
Outbound Option database is sized at installation to 1.4 gigabytes which is more than sufficient
to store all Outbound Option data. It's database name is ipcc_baA.
Configuration Management Service (CMS)
The Configuration Management Service (CMS) authenticates the connection between Unified
SCCE and its database for database writes.
SCCE and its database for database writes.
CMS includes the following components:
•
A set of client libraries that reside on the application instance system and are called by the
application.
application.
•
A service process that runs on Administration & WebView Reporting.
The server process reads configuration data from the Administration & WebView Reporting
database and writes configuration data to Unified SCCE via the Central Controller API (CCAPI).
The CMS client library communicates with the CMS server process using a message bus.
database and writes configuration data to Unified SCCE via the Central Controller API (CCAPI).
The CMS client library communicates with the CMS server process using a message bus.
Historical Data Administration
Unified SCCE maintains a database on each side of the Central Controller and a local database
on each Administration & WebView Reporting machine. Each database consists of a group of
interrelated tables. As you add or update data in the database, you must ensure that logical
relationships are maintained. For example, if you delete a call type, you must not leave dialed
numbers in the database that reference that call type. If you do, the integrity of the database is
broken. The Cisco IPCC Enterprise Web Administration Tool prevents you from making certain
changes that disrupt the integrity of the data in the database. However, it cannot prevent all such
changes. Usually, if data integrity in the local database is temporarily disrupted, no major
problems occur. However, integrity problems in the Central database could cause errors in
system processing.
on each Administration & WebView Reporting machine. Each database consists of a group of
interrelated tables. As you add or update data in the database, you must ensure that logical
relationships are maintained. For example, if you delete a call type, you must not leave dialed
numbers in the database that reference that call type. If you do, the integrity of the database is
broken. The Cisco IPCC Enterprise Web Administration Tool prevents you from making certain
changes that disrupt the integrity of the data in the database. However, it cannot prevent all such
changes. Usually, if data integrity in the local database is temporarily disrupted, no major
problems occur. However, integrity problems in the Central database could cause errors in
system processing.
Note: To protect the integrity of the Unified SCCE databases, do not use third-party tools to
modify them. These tools do not protect against disruptions of database integrity. (You can use
third-party tools to view Unified SCCE data.)
modify them. These tools do not protect against disruptions of database integrity. (You can use
third-party tools to view Unified SCCE data.)
When Unified SCCE is installed, it automatically performs integrity checks to make sure that
the database is configured correctly. After that, the integrity of the Central database is maintained
by the Unified SCCE software. You do not need to manually check the integrity of the Unified
SCCE Central database. If you ever have a problem with data integrity in the Central database,
the problem is most likely a software problem that needs to be addressed by your Unified SCCE
support provider.
the database is configured correctly. After that, the integrity of the Central database is maintained
by the Unified SCCE software. You do not need to manually check the integrity of the Unified
SCCE Central database. If you ever have a problem with data integrity in the Central database,
the problem is most likely a software problem that needs to be addressed by your Unified SCCE
support provider.
Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)
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Chapter 18: About Unified SCCE Databases
About the Outbound Option Database