Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide

Agent Peripheral Gateway (IPCC System PG), CTI Server,
and CTI Object Server

Agent/IVR Controller

Distributor Administrative Workstation (AW), WebView,
Historical Data Server (HDS), and Internet Script Editor
Server

Administration & WebView
Reporting

Outbound Dialer and Media Routing Peripheral Gateway
for Outbound (though the Outbound Controller can be
co-located on the Agent/IVR Controller in 7.5(1)).

Outbound Controller

Media Routing Peripheral Gateway for future multichannel
applications

Multichannel Controller

Unified SCCE to Unified ICME Object Mapping

Following is a list of ICM Enterprise objects either not used or renamed in Unified System
CCE:

•

While the following Unified ICME objects are supported by Unified SCCE, they are
configured automatically and therefore are not exposed through the configuration tools:
labels, persons, device targets, and trunk groups.

•

Configuration of translation routes is automatic; no manual configuration is required.

•

Unified SCCE does not support post routing within a Unified SCCE deployment. Post routing
is supported between a child Unified SCCE and its parent in an IPCC Gateway deployment.
(See your IPCC Gateway documentation for more information.)

•

Unified SCCE does not support services, sub-skill groups, or Dialed Number Plan
configuration.

•

Unified SCCE call variables are equivalent to Unified ICME expanded call context variables.

•

Unified SCCE network IVR is equivalent to Unified ICME network VRU.

Unified SCCE to Unified ICME Installation Differences

Following is a list of differences between the way certain shared ICM Enterprise/System
components are installed in Unified SCCE versus in Unified ICME:

•

Unified SCCE supports a single customer instance per Active Directory Facility OU. This
instance is automatically named "ipcc."

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)