Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide

Unified SCCE Component Software Configuration Tasks

Subsequent sections in this document guide you through configuring each Unified SCCE
component/functionality area. Each section contains a list of the configuration tasks for that
component, as well as a list of prerequisites that must be met before that component can be
configured.

1. Create a configuration plan/dial plan for your system.

2. Configure Unified CM

3. Configure Unified IP IVR or Unified CVP

4. Install the Unified SCCE Central Controller, Agent / IVR Controller, Administration &

WebView Reporting component, Outbound Controller (if deployed), and Multichannel
Controller (if deployed).

5. Perform initial setup and configuration using the Deployment Wizard.

6. Configure Agent and Supervisor Desktops

7. Configure the Outbound Option feature (if deployed)

8. Configure Multichannel applications (if deployed)

9. Perform post-installation configuration; for example, add additional IVRs using the Web

Administration Tool's IVR Connectivity page.

10. Configure reporting.

11. Install and configure Unified CCMP (if deployed).

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)