Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide
Installing and Configuring Cisco Unified CM for
Unified SCCE
Unified SCCE
Cisco Unified Communications Manager (Unified CM) serves as the software-based
call-processing component of the Cisco Unified Communications family of products. A wide
range of Cisco Media Convergence Servers provide high-availability server platforms for Unified
CM call processing, services, and applications.
call-processing component of the Cisco Unified Communications family of products. A wide
range of Cisco Media Convergence Servers provide high-availability server platforms for Unified
CM call processing, services, and applications.
The Unified CM system extends enterprise telephony features and functions to packet telephony
network devices such as IP phones, media processing devices, voice-over-IP (VoIP) gateways,
and multimedia applications. Additional data, voice, and video services, such as unified
messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia
response systems, interact through Unified CM's open telephony application programming
interface (API).
network devices such as IP phones, media processing devices, voice-over-IP (VoIP) gateways,
and multimedia applications. Additional data, voice, and video services, such as unified
messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia
response systems, interact through Unified CM's open telephony application programming
interface (API).
Unified CM provides signaling and call control services to Cisco integrated telephony applications
as well as third-party applications.
as well as third-party applications.
This section describes how to install and configure Unified CM for Unified SCCE.
This chapter contains the following topics:
•
•
•
•
•
•
•
•
•
Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)
35
Chapter 6