Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide

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Getting Started with Cisco Unified Customer Voice Portal (for a lab environment only...will
delete this reference if it is not published)

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This documentation is available on the web at 

 (http://www.cisco.com/en/US/products/sw/custcosw/ps1006/

products_installation_and_configuration_guides_list.html) .

Configuring Unified CVP Trunk Group ID Numbers

Unified SCCE can support up to 10 Unified CVP call servers with each call server having two
trunk groups. Further, Unified SCCE preconfigures call server trunk group ID numbers with
those listed in the following Call Server Trunk Group ID Numbers  table.

In the Unified CVP system, each call server trunk group by default has the same trunk group
IDs, numbered 100 and 200. In Unified SCCE, only the first call server has trunk groups with
those ID numbers.

If you decide to have more than one Unified CVP call server, in your Unified CVP system, for
each additional Unified CVP call server, you must edit that call server's trunk group ID numbers
to match those in Unified SCCE (those in the following Call Server Trunk Group ID Numbers
table).

100

New Call Trunk Group ID

1

200

Pre-routed Call Service ID

300

New Call Trunk Group ID

2

400

Pre-routed Call Service ID

500

New Call Trunk Group ID

3

600

Pre-routed Call Service ID

700

New Call Trunk Group ID

4

800

Pre-routed Call Service ID

900

New Call Trunk Group ID

5

1000

Pre-routed Call Service ID

1100

New Call Trunk Group ID

6

1200

Pre-routed Call Service ID

1300

New Call Trunk Group ID

7

1400

Pre-routed Call Service ID

1500

New Call Trunk Group ID

8

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)