Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide

Other Installed Administration Utilities

This section lists additional utilities that install with Unified SCCE for use by IPCC Enterprise
Administrators and System Administrators.

IPCC Enterprise Administration Program Group Utilities

At installation, an IPCC Enterprise Administration Program Group is created on the desktop of
each Administration & WebView Reporting machine. This program group includes the following
IPCC Enterprise utilities:

The ICM Scripting and Media Routing Guide
for Cisco Unified ICM/Contact Center

Use to debug routing scripts. Call Tracer simulates a
call (sends a routing request) to the Central Controller;

CallTracer

Enterprise & Hosted  and the IPCC Enterprise
Web Administration Tool online Help.

returns a text-based description of the call activity
(reporting on the response to the request).

The Installation and Configuration Guide for
Cisco Unified Contact Center Enterprise  and

Used to define to define the Web Administration
connection to the distributor.

CMS Control

the IPCC Enterprise Web Administration Tool
online Help.

The Outbound Option Guide for Cisco Unified
Contact Enterprise & Hosted  and the IPCC

If deploying Outbound Option, use to configure the
outbound dialing campaign.

Configuration
Manager

Enterprise Web Administration Tool online
Help.

The ICM Administration Guide for Cisco
Unified ICM/Contact Center Enterprise  and

Use to copy the latest configuration data and routing
scripts from the central IPCC Enterprise database to

Initialize Local
Database

the IPCC Enterprise Web Administration Tool
online Help.

the local database on your Administration & WebView
Reporting machine. You can then monitor activity

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)