Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide
normal for the ConAPI connection to be down until you run the Unified SCCE Deployment
Wizard.
Wizard.
ConAPI connection error shows up in error and log files as: ERROR CRITICAL
IPCCAdminErrors.7 DB_UPDATE_CONNECT_FAILED
IPCCAdminErrors.7 DB_UPDATE_CONNECT_FAILED
Miscellaneous Issues/Information
This section offers workarounds for miscellaneous issues and other general system information.
Workaround
Condition
Symptom
The IPCC System PG
Peripheral ID is always
1000.
Peripheral ID is always
1000.
In certain deployment scenarios, an external system or option
may need to know the IPCC System PG Peripheral ID in
order to establish a connection with System IPCC. One
example of this is when trying to establish a System IPCC
as a child in an IPCC Gateway deployment.
may need to know the IPCC System PG Peripheral ID in
order to establish a connection with System IPCC. One
example of this is when trying to establish a System IPCC
as a child in an IPCC Gateway deployment.
Unable to reference the IPCC
System PG Peripheral ID
System PG Peripheral ID
Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)
127
Chapter 17: Unified SCCE Troubleshooting
Miscellaneous Issues/Information