Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide

Figure 5: Unified SCCE Deployment Models

Choosing A Deployment Model: Load Considerations

In choosing a deployment model, consider the following guidelines and limitations:

•

All-in-One deployments of the Central Controller, Agent/IVR Controller, and Administration
& WebView Reporting are supported in lab environments only; Cisco does not support the
use of All-in-Ones in a live, production environment.

•

Light-load production environments may choose to deploy the Central Controller and
Agent/IVR Controller on the same machine. Production environments that anticipate heavy
call load should install the Central Controller and Agent/IVR Controller on separate machines
for optimum performance.

•

Use duplexed deployments of the Central Controller and Agent/IVR controller in production
environments. Duplexed deployments add critical safeguards against machine failure.

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)