Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide
Notes
Unified CM Configuration
Task
Task
For Unifed IP IVR only. Create one account to associate with
the phones and Agent/IVR Controller, and one account to
the phones and Agent/IVR Controller, and one account to
4. Create user accounts and
associate them with the JTAPI
associate them with the JTAPI
associate with Unified IP IVR and the CTI Ports. When using
phones, Route Points, and
Ports.
Ports.
Unified IP IVR, you can invoke Unified CM from the Unified
CCX Administration user interface using the Unified CM user
ID and password. Then you can create users and assign them
as Unified IP IVR users.
CCX Administration user interface using the Unified CM user
ID and password. Then you can create users and assign them
as Unified IP IVR users.
For Unified CVP only. The Unified CVP documentation
provides detailed instructions on how to configure Unified CM
provides detailed instructions on how to configure Unified CM
5. Add the Unified Presence
Proxy server, create SIP trunks,
and add route patterns.
Proxy server, create SIP trunks,
and add route patterns.
to work with Unified CVP. The instructions vary depending
on whether you are using the SIP or the H323 protocol.
on whether you are using the SIP or the H323 protocol.
About the Unified CM Administration Utility
Most Unified CM configuration tasks are done from the Unified CM Administration utility.
Unified CM Administration is installed on all Unified CM servers. To access Unified CM
Administration in a Web browser, enter http://<Unified CM_servername>/ccmadmin.
Unified CM Administration is installed on all Unified CM servers. To access Unified CM
Administration in a Web browser, enter http://<Unified CM_servername>/ccmadmin.
How to Configure Agent IP Phones for Unified SCCE
This section provides procedures for configuring Agent IP phones.
How to Configure IP Phones on the Unified CM
To function with Unified CM, each Cisco IP phone in your Unified SCCE system must be
registered and configured within the Unified CM Administration database.
registered and configured within the Unified CM Administration database.
There are three different ways of doing this:
•
Manual configuration: In manual configuration, each agent IP phone is configured individually.
This document describes the manual configuration method.
This document describes the manual configuration method.
•
Auto-registration: Auto-registration allows you to automatically add a Cisco IP Phone to the
Cisco Unified CM database when you connect the phone to your IP telephony network.
During auto-registration, Cisco Unified CM assigns the next available sequential directory
number to the phone. In many cases, you might not want to use auto-registration; for example,
if you want to assign a specific directory number to a phone. The procedure for setting up
auto-registration is described in the Cisco Unified Communications Manager Administration
Guide.
Cisco Unified CM database when you connect the phone to your IP telephony network.
During auto-registration, Cisco Unified CM assigns the next available sequential directory
number to the phone. In many cases, you might not want to use auto-registration; for example,
if you want to assign a specific directory number to a phone. The procedure for setting up
auto-registration is described in the Cisco Unified Communications Manager Administration
Guide.
•
Bulk configuration: The Unified CM Bulk Administration Tool lets you add, modify, and
delete multiple Cisco IP Phones in batch mode. Procedures for using the Bulk Administration
delete multiple Cisco IP Phones in batch mode. Procedures for using the Bulk Administration
Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)
37
Chapter 6: Installing and Configuring Cisco Unified CM for Unified SCCE
About the Unified CM Administration Utility