Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide
How to Configure the Unified CM Telephony Provider on Unified CCX Administration
After configuring Unified CM, you need to configure a Unified CM Telephony Provider for
your Unified IP IVR. This user is identified in the Unified IP IVR software when you configure
the CM Telephony Provider.
your Unified IP IVR. This user is identified in the Unified IP IVR software when you configure
the CM Telephony Provider.
To configure a Unified CM Telephony Provider for Unified IP IVR, do the following:
Step 1
From the Unified CCX Administration menu bar, choose System > Unified CM Configuration.
The Unified CM Configuration web page opens.
Step 2
On the web page specify the following:
a.
Selected or Available CTI Managers: Select the required entry and move to the opposite
list box using the right and left arrows.
list box using the right and left arrows.
b.
User Prefix: The syntax of the User ID is:
<userprefix>_<nodeid>
. For example, if
you set this field to
cti_user
, then the User ID for Node 1 will be
cti_user_1
.
c.
Password: The password you defined for the User ID in Unified CM.
Step 3
Click OK and the Unified CM Configuration web page refreshes to display the new settings.
A Microsoft IE window pops up to confirm the newly selected CTI Manager,.
Step 4
Click OK in the Microsoft IE window.
The newly selected CTI Manager is now enabled.
The Unified CM Telephony Providers area of the Unified CM Telephony Configuration web
page is a read-only page that displays the latest configured information. To view the configured
information for the Unified CM Telephony Provider, from the Unified CCX Administration
menu bar, select Subsystems > Unified CM Telephony.
page is a read-only page that displays the latest configured information. To view the configured
information for the Unified CM Telephony Provider, from the Unified CCX Administration
menu bar, select Subsystems > Unified CM Telephony.
How to Configure a Unified CM Telephony Call Control Group
A Call Control Group is a group of access points into the Unified SCCE telephone network.
You use Call Control Groups to associate Cisco Unified IP IVR applications, translation routes,
post routes, busy treatments, and reroute on no answer treatments with a Unified SCCE trunk
group.
You use Call Control Groups to associate Cisco Unified IP IVR applications, translation routes,
post routes, busy treatments, and reroute on no answer treatments with a Unified SCCE trunk
group.
A CTI port is a virtual device that is used by Cisco Unified CM applications, including Unified
IP IVR, to create virtual lines. CTI ports are configured through Cisco Unified CM
Administration. The CTI ports in a Call Control Group must have consecutive directory numbers.
For example, if you want twenty CTI ports in a particular Call Control group, and the first
number is 9001, the rest of the ports will be 9002 through 9020. With twenty ports, the Unified
IP IVR can handle twenty calls at a time.
IP IVR, to create virtual lines. CTI ports are configured through Cisco Unified CM
Administration. The CTI ports in a Call Control Group must have consecutive directory numbers.
For example, if you want twenty CTI ports in a particular Call Control group, and the first
number is 9001, the rest of the ports will be 9002 through 9020. With twenty ports, the Unified
IP IVR can handle twenty calls at a time.
Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)
46
Chapter 7: Installing and Configuring Unified IP IVR for Unified SCCE
Accessing the Cisco Unified CCX Administration Utility