Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide
Trunk Group ID
Number
Number
Trunk Group ID Type
Call Server
Number
Number
1600
Pre-routed Call Service ID
1700
New Call Trunk Group ID
9
1800
Pre-routed Call Service ID
1900
New Call Trunk Group ID
10
2000
Pre-routed Call Service ID
To edit a call server's trunk group ID numbers in your Unified CVP system:
Step 1
From the Unified CVP Operations Console, select Device Management > CVP Call Servers.
This displays a list of all the call servers in your Unified CVP system.
Step 2
Click the call server in the list whose trunk group IDs you want to edit. This opens the Edit CVP
Call Server Configuration page.
Call Server Configuration page.
Step 3
Click the ICM tab.
Step 4
In the Advanced Configuration section of the ICM General Configuration text box, replace the
call server trunk group ID numbers with the appropriate ones listed in the previous Call Server
Trunk Group ID Numbers table.
call server trunk group ID numbers with the appropriate ones listed in the previous Call Server
Trunk Group ID Numbers table.
Step 5
Click Save and Deploy.
Step 6
You will be prompted to restart the call server once the change has been made. Click OK.
How to Configure the Unified SCCE Network IVR for Unified CVP
From the IPCC Enterprise Web Administration Tool menu, select IVR Management > Network
IVR. After checking the Unified CM and Unified CVP applications for the configuration values,
configure the network IVR for Unified CVP by doing the following:
IVR. After checking the Unified CM and Unified CVP applications for the configuration values,
configure the network IVR for Unified CVP by doing the following:
Step 1
Enter the pre-configured Unified CM routing label.
To find the routing label, go to the Unified CM application and select CallRouting > Route/Hunt
> Route Patterns. The label is in the Route Pattern field. Here is an example:
> Route Patterns. The label is in the Route Pattern field. Here is an example:
9.155551292XX!
.
The "!" appended at the end of the route pattern accommodates the correlation ID. This route
pattern will be associated with an H.323 gateway or SIP trunk that points to your Unified CVP
Call Server.
pattern will be associated with an H.323 gateway or SIP trunk that points to your Unified CVP
Call Server.
Step 2
Enter the pre-configured Unified CVP VXML routing label.
This is the value from your dial plan that you used when you configured the Cisco Gateway or
Gatekeeper. It is typically found with the dial-peer code. Here is an example:
Gatekeeper. It is typically found with the dial-peer code. Here is an example:
incoming
called-number NNNNNN
where NNNNN is the routing label. You can also check the Unified
CVP operations console. Go to Device Management > CVP Call Server and select the hostname
Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)
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Chapter 8: Installing and Configuring Cisco Unified CVP for Unified SCCE
How to Install and Configure Unified CVP