Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide
Always install the Controllers and Administration & WebView Reporting on a clean machine,
no matter what. A clean machine is one which has a fresh install of the operating system and
any prerequisite software. Under no circumstances should Controllers or Administration &
WebView Reporting be installed on a domain controller or DNS server. If you are upgrading
from a previous version of Unified SCCE, see the Upgrade Guide for Cisco Unified Contact
Center Enterprise.
no matter what. A clean machine is one which has a fresh install of the operating system and
any prerequisite software. Under no circumstances should Controllers or Administration &
WebView Reporting be installed on a domain controller or DNS server. If you are upgrading
from a previous version of Unified SCCE, see the Upgrade Guide for Cisco Unified Contact
Center Enterprise.
Note:
• During the installation of the Central Controller and Administration and WebView Reporting,
the Unified SCCE installer will check to see whether there is a Microsoft .NET Framework
3.5 installed. If it is not installed, setup will install it. After the installation of the Microsoft
.NET Framework 3.5, it might prompt you to reboot the system. If prompted, reboot the
system, and run Setup again.
3.5 installed. If it is not installed, setup will install it. After the installation of the Microsoft
.NET Framework 3.5, it might prompt you to reboot the system. If prompted, reboot the
system, and run Setup again.
• Complete the Unified SCCE installation on all machines in your deployment before you
begin configuring those machines. At minimum, a Central Controller and an Administration
& WebView Reporting machine must be installed before any configuration is possible.
& WebView Reporting machine must be installed before any configuration is possible.
Installing and Configuring the Controllers and Administration & WebView Reporting
To install Unified SCCE software for your Controllers and Administration & WebView Reporting
complete the following steps:
complete the following steps:
Step 1
Login to the machine on which you want to install the first component using an Active Directory
domain account. This account must have:
domain account. This account must have:
a.
Administrative privileges to the local machine.
b.
Permissions to create the Unified SCCE Active Directory root Organizational Unit (OU)
and facilities on your domain.
and facilities on your domain.
Step 2
Insert the Unified SCCE DVD in your machine's DVD drive.
Caution: : Do not run the installer over the network. If you do not have a DVD, copy the
installer to the local machine before running it.
installer to the local machine before running it.
Step 3
Navigate to the top level of the Unified SCCE DVD.
Step 4
Double-click setup.exe to launch the installer.
Step 5
At the Welcome screen, click Next.
Step 6
At the Set Up Machine Role screen, select the component set you want to install on this machine:
•
Administration & WebView Reporting installs Unified SCCE Administration features and
WebView Reporting.
WebView Reporting.
•
Agent/IVR Controller installs the Unified SCCE Agent/IVR Controller only.
Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)
64
Chapter 9: Installing and Configuring the Controllers and Administration & WebView Reporting
Installation Guidelines