Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide

Optionally, use the QoS link(s) to enable the Cisco Quality of Service (QoS) feature.

Set DSCP (DiffServ Codepoint) and 802.1p priority tagging as appropriate and allowed. The
defaults are acceptable if your network is Cisco AVVID compliant. Otherwise, consult your
network administrator or Cisco representative for the proper values for these fields.

See the ICM Pre-installation Planning Guide for Cisco Unified ICM Enterprise and the Cisco
Unified Contact Center Enterprise Solution Reference Network Design (SRND) Guide for
information on implementing Cisco QoS, including calculating bandwidth requirements and
important information on using it with Microsoft Packet Scheduler.

Specify the Preferred Central Controller as follows:

In a duplexed deployment that includes two standalone Administration & WebView Reporting
machines, set each to use a different preferred Central Controller. Doing this provides protection
against potential data replication issues resulting from failover.

In a simplexed deployment, or if your deployment includes only one Administration & WebView
Reporting machine, set the preferred Central Controller to the Side A machine.

Note: Deploying only one Administration & WebView Reporting machine is not recommended,
because it is a single point of failure. If it is compromised, all configuration and reporting
functionality is lost.

Click Next.

If the machine you are currently configuring is a Multichannel Controller, click Finish. The
machine will now be configured and the appropriate IPCC services started on it. When that
process is complete, the Wizard prompts you to configure the next machine in your deployment.

If the current machine is not a Multichannel Controller, proceed to Wizard Page: Call Manager
Connectivity Settings.

Wizard Page: CallManager Connectivity Settings

If the machine you are currently configuring includes an Agent/IVR Controller or an Outbound
Controller, the next page to display prompts you for information on your Call Manager. (If you
are not configuring an Agent/IVR or Outbound Controller, proceed to Wizard Page: Database
Settings.)

On the CallManager Connectivity Settings page, complete the following:

CallManager Machine Hostname or IP Address: Enter the DNS or IP address of the CallManager
machine in your deployment; or, for Outbound Option, the CallManager TFTP Server.

If the machine you are working with is an Agent/IVR Controller, enter or modify the following
additional fields:

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)