Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide
Preface
Purpose
Welcome to the Installation and Configuration Guide for Cisco Unified System Contact Center
Enterprise (Unified SCCE), Release 7.5(1). This guide provides information to help you
understand, install, and configure the System deployment of Cisco Unified Contact Center
Enterprise (Unified CCE).
Enterprise (Unified SCCE), Release 7.5(1). This guide provides information to help you
understand, install, and configure the System deployment of Cisco Unified Contact Center
Enterprise (Unified CCE).
Do not confuse Unified SCCE with Unified CCE. If you are looking for information about how
to install and configure Unified CCE, see the Installation and Configuration Guide for Cisco
Unifed Contact Center Enterprise.
to install and configure Unified CCE, see the Installation and Configuration Guide for Cisco
Unifed Contact Center Enterprise.
Note: Cisco System IP Contact Center (IPCC) has been renamed Cisco Unified System Contact
Center Enterprise (Unified SCCE). This manual uses the current name that is used on the Cisco
website and in packaging materials, but when referencing the user interface (where the name
has not yet changed), the former name is used.
Center Enterprise (Unified SCCE). This manual uses the current name that is used on the Cisco
website and in packaging materials, but when referencing the user interface (where the name
has not yet changed), the former name is used.
Audience
This guide is written for anyone who is responsible for installing, configuring, and maintaining
Unified SCCE in a production or laboratory system, including network administrators, Unified
SCCE administrators, and call center administrators.
Unified SCCE in a production or laboratory system, including network administrators, Unified
SCCE administrators, and call center administrators.
Organization
This guide contains the following chapters:
Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)
1