Cisco Cisco Unified Contact Center Enterprise 9.0(1) Installation Guide

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All Unified ICME databases and the Outbound Option database are installed, sized, and
configured automatically in Unified SCCE installs. No manual configuration of these databases
is required.

•

The IPCC System PG is installed and configured transparently in Unified SCCE. This is the
only Agent PG type supported by Unified SCCE. No manual configuration of PG client type,
and PIMs, for example, is required.

•

WebView and the WebView third-party utilities are installed automatically in Unified SCCE.
No manual install of these product components is required.

•

Agent Reporting is automatically enabled in Unified SCCE; It does not need to be manually
enabled.

•

All prospective WebView users must first have an account on the Unified SCCE Active
Directory domain.

•

Outbound Option reporting templates are installed automatically and appear in WebView
whether Outbound Option is deployed or not.

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)