Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

Figure 6: Unified SCCE Databases

The table below lists the databases (excluding multichannel) created and used by Unified SCCE.

14 Gb

Central Controller sides
A and B

ipcc_side<A
or B>

All Unified SCCE configuration, script, and
call transaction data.

Central Database

1.4 Gb

Administration &
WebView Reporting

ipcc_awdb

Copies of the Central database configuration
data and scripts.

Administration &
WebView Reporting
Local Database

14 Gb

Administration &
WebView Reporting

ipcc_hds

All Unified SCCE historical data that has
expired on the Central database.

Historical Database

Note: All-in-One deployments do not include
or support a Historical database. They DO
support historical reporting from the Central
Database. On an All-in-One system, you only
have about 14 days of historical data because
the historical data is being extracted from the
Central Controller database instead of an
Historical Data Server (HDS) database. An
All-in-One system does not have an HDS
database.

100 Mb

Administration &
WebView Reporting

wvdb

WebView configuration data.

WebView Database

1.4 Gb

Central Controller side
A only

ipcc_baA

Outbound Option data.

Note: Only used if Outbound Option is
deployed.

Outbound Option
Database

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)