Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
Unified CM (Device Name)
Unified IP IVR
CTI Route Point
PR_3000
Unified CM Telephony
Triggers (Post Routing)
3000
CTI Route Point
TR_3001
Unified CM Telephony
Triggers (Translation
Routing)
3001
Unified SCCE
Unified IP IVR
Type
Value
Type
Value
Predefined in database
0
Cisco ICM Post-Routing
0
CIT Port Group
ID--Predefined in database
1
Cisco ICM
Translation-Routing
1
IVR Connection Port Number
5000
VRU Connection Port
5000
IVR Scripts
BasicQ, CVInput, VisibleQ
ICM VRU Scripts
BasicQ, CVInput, VisibleQ
Directory Number
3000
Unified CM Telephony
Triggers (Post-Routing)
3000
CTI Route Point Directory
Number
3001
Unified CM Telephony
Triggers
(Translation-Routing)
3001
Unified SCCE with Unified CVP Plan
The following table provides a sample dial plan for a Unified SCCE system that uses Unified
CVP as its IVR application for queuing. Note that the dots in some of the values shown represent
data that you enter when you are configuring the gateway. For example, in the value "55551291.."
the dots represent any number between 00 and 99.
CVP as its IVR application for queuing. Note that the dots in some of the values shown represent
data that you enter when you are configuring the gateway. For example, in the value "55551291.."
the dots represent any number between 00 and 99.
Session Target
Type or Service
Destination-Pattern
or Incoming called
number
or Incoming called
number
Extension
Dial Peer
Voice Gateway
Unified CVP
VoIP
55551291..
51291
bootstrap
5555129199T
512919
Unified CVP
Target
Type
Destination
Extension
Dialed Number
Voice Gateway
VRU label
5555129199<correlation
ID>
ID>
5555129199
5129199>
Unified CVP
CVP Route Point
55551291[00 - 99]
55551291[00 - 99]
51291>
Unified CM
Device
555512....
55512....
512>
Unified CM (Route Pattern)
Target
Type
Destination
Extension
Dialed Number
Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)
32
Chapter 5: Planning Ahead
Unified SCCE with Unified CVP Plan