Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
How to Configure CTI Ports
A CTI Port is a virtual port analogous to a trunk line in a traditional ACD or PBX setting. The
CTI Port allows access to the post-routing capabilities of Unified IP IVR.
CTI Port allows access to the post-routing capabilities of Unified IP IVR.
The number of ports you configure is determined by your needs and available licenses. In order
to accept or place calls, the JTAPI subsystem requires one CTI port device for each call to be
managed simultaneously.
to accept or place calls, the JTAPI subsystem requires one CTI port device for each call to be
managed simultaneously.
To configure CTI ports:
Step 1
In Unified CM Administration, select Device > Phone.
Step 2
Click Add New.
Step 3
From Phone Type, select CTI Port. Click Next.
Step 4
In Device Name, enter a unique name for the device.
Step 5
From Device Pool, select Default.
Use the Unified CM Administration online Help for guidance on the remaining fields. Ensure
that Call Waiting is OFF.
that Call Waiting is OFF.
Step 6
Click Save. A message displays confirming that the directory number has been assigned to the
current device. Click OK.
current device. Click OK.
Step 7
Repeat the above steps to create additional port groups, as necessary.
How to Configure Users for the Agent/IVR Controller and Unified IP IVR
Cisco Unified CM supports the Java Telephony Application Programming Interface (JTAPI)
for deploying telephony applications. JTAPI gives Unified SCCE access to the Cisco Unified
CM directory. JTAPI uses the directory to determine which Unified SCCE devices it has the
privilege to control.
for deploying telephony applications. JTAPI gives Unified SCCE access to the Cisco Unified
CM directory. JTAPI uses the directory to determine which Unified SCCE devices it has the
privilege to control.
A user account must be associated with each JTAPI device. For Unified SCCE, you must create
a JTAPI user for connecting to the Unified SCCE Agent/IVR Controller and to each Unified
IP IVR in your deployment.
a JTAPI user for connecting to the Unified SCCE Agent/IVR Controller and to each Unified
IP IVR in your deployment.
Note: If you are using Unified IP IVR 4.0(x) or later, the JTAPI user for Unified IP IVR can
be configured directly in the Unified IP IVR Administration interface; you do not need to
configure them in Unified CM. You must still create the JTAPI user for the Unified CM PG in
Unified CM Administration.
be configured directly in the Unified IP IVR Administration interface; you do not need to
configure them in Unified CM. You must still create the JTAPI user for the Unified CM PG in
Unified CM Administration.
To configure JTAPI users for the Agent/IVR Controller and Unified IP IVR:
Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)
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Chapter 6: Installing and Configuring Cisco Unified CM for Unified SCCE
About the Unified CM Extension Mobility Feature