Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

SQLServer2005 must be installed as follows:

SQL Server
2005

Central
Controller,
Administration &

•

Appropriate service pack as described in the Hardware
and System Software Specification (Bill of Materials)

WebView
Reporting

•

Configuration settings as described in the Staging Guide
for Unified ICM/Contact Center Enterprise & Hosted.

•

Named Pipes ordered before TCP IP (to do this open
SQL Server Configuration Manager and select SQL
Native Client Configuration > Client Protocols and
ensure the order has Named Pipes before TCP/IP). Ensure
that Named Pipes and TCP/IP are enabled in the list
(order is irrelevant) in SQL Server 2005 Network
Configuration by selecting Protocols for
MSSQLSERVER.

The Windows IIS component must be installed.

IIS, Internet
Explorer

Administration &
WebView
Reporting

For access to the Cisco IPCC Enterprise Web
Administration Tool, see the Hardware and System Software
Specification (Bill of Materials) for Cisco Unified ICM/
Contact Center Enterprise & Hosted, Release 7.5(1). for
the latest Internet Explorer version supported.

Third-Party Software: Packaged Software

The following third-party software is packaged and installed automatically:

Servlet engine for the Cisco IPCC
Enterprise (Unified SCCE) Web
Administration Tool.

Administration & WebView
Reporting

Apache Tomcat 5.5

Java Development Kit.

Administration & WebView
Reporting; Agent/IVR
Controller

JDK 1.5.0_14

Servlet engine for WebView Reporting.

Administration & WebView
Reporting

New Atlanta Servlet
Exec 5.0 ISAPI

Translates reports to database queries
for WebView Reporting.

Administration & WebView
Reporting

Sybase EAServer 5.1.0
(this includes Jaguar)

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)